Refund Policy for Pledge A Smile

At Pledge A Smile, we are deeply committed to the well-being of our beneficiaries and ensuring transparency with our donors. Your generosity allows us to create meaningful change, and we strive to honor that trust. Below is our refund policy, which has been designed to address potential concerns in a fair and transparent manner.

Donation Refund Policy

  1. Eligibility for Refunds
    • Refunds will be considered in cases of accidental donations, incorrect amounts, or duplicate transactions.
    • Requests for refunds must be made within 7 days of the donation date.
  2. Non-Refundable Cases
    • Donations made through third-party platforms may be subject to the refund policies of those platforms.
    • Donations that have already been allocated to project activities are non-refundable.
  3. Process for Refunds
    • Refund requests must be submitted via email to [email protected] with the following details:
      • Donor’s full name.
      • Date and amount of the donation.
      • Transaction reference number.
      • Reason for the refund request.
    • We may require additional verification to process your request.
  4. Processing Time
    • Once the refund request is approved, it may take 7-10 business days for the amount to reflect in your account, depending on your payment method.
  5. Contact for Queries
    • For any questions or concerns about our refund policy, please reach out to our team at [email protected] or call us at 9153999399.

Merchandise Return and Refund Policy

If you have purchased merchandise from Pledge A Smile, the following terms apply:

  1. Returns
    • Items can be returned within 15 days of receipt, provided they are unused, in their original condition, and accompanied by the purchase receipt.
    • Return shipping costs will be borne by the customer unless the return is due to a defective or incorrect item being delivered.
  2. Refunds
    • Refunds for returned items will be processed within 7-10 business days after the returned product is received and inspected.
    • Refunds will be issued to the original payment method.
  3. Exchanges
    • Exchanges are allowed for items of equal or lesser value, subject to availability.
  4. How to Initiate a Return or Exchange
    • To initiate a return or exchange, please contact us at [email protected] with your order details and reason for the return or exchange.

Shipping Policy

As Pledge A Smile primarily accepts donations to support our causes, shipping is not applicable in our operations. No physical goods are shipped to you.

Changes to this Policy

Pledge A Smile reserves the right to update or modify this refund policy at any time. Changes will be effective immediately upon posting on this page. We encourage you to review this page periodically to stay informed about our policies.

Thank you for your trust and support in helping us make a difference!